SPS - If I ran my company this way I'd be broke or in lawsuits

Winter Park, Florida 0 comments

We had a house fire and have been trying to get the insurance check endorsed so we can pay the contractor and finish the repairs.When we initially notified SPS we were sent a package of documents and told to have them signed and returned, which we did, along with the insurance check that was made payable to us and SPS.

After a couple of weeks we called to find out when they would issue a check to the contractor, and we were told that it would be an additional 7-10 business days because SPS was servicing too many claims...so we called back in 10 days (today) and we were told they did not have all of teh documents they needed to process our check?? Obviously this information should have been brought to our attention much earlier, but was not, and all they could say is "we're sorry" even though I've now had to pay out of my pocket to keep the contractor working on my house.

So, we completed the new documents (today) and faxed them back to SPS...we called to try to make sure that they had them (even though I have a fax delivery sheet showing they do) and I was given a complete runaround by EVERYONE I spoke to from teh Loss Drafts department in Springfield OH to the Corporate office in Salt Lake City.

I have NEVER been treated so rudely by a company in my life, and if I can ever get this loan paid off or refinanced I'll gladly do it.I understand that SPS is now a division of Credit Suisse, and someone needs to tell Credit Suisse how poorly SPS is managed!!

You May Also Like

World Financial Group - WFG is a Great Way to Go BROKE and LOSE FAMILY and FRIENDS World Financial Group "Mr/Ms WFG No-name from Nowhere. Please spare us your big fat lie about "many big earners" at WFG. It's total bull cr*p and you know it. Here I give you..." Read more World Financial Group - Transamerica *KEEPS* Your FFIUL Money When You Die World Financial Group "A shocking dirty little secret of Universal Life policies: you LOSE all your policy's cash value when you croak. This is true of Transamerica’s Financial Foundation Indexed Universal Life (FFIUL)..." Read more World Financial Group - Review in Financial Services category from Sacramento, California World Financial Group "Hey it's me Liquid, I'll be posting anonymously cause I am in one of their offices, I write my reviews when I'm in Sacramento to fool them. But I received..." Read more World Financial Group - Gotta Feel SORRY for WFG Agents World Financial Group "WFG agents trick and cheat you. Then they recruit you and teach you how to trick and cheat other people. Seriously guys. Thats how it goes there. Why do I..." Read more Artesian Spas - Stand by your spa Artesian Spas "Valves that leak in the first year or two, watch out your gonna get ripped a new one. First the certified idiot will come out and put putty on the..." Read more Hewlett Packard - Product falling apart! Hewlett Packard "I bought a HP Laptop this past January ( less than a year) and about a month ago the USB port and the SD card port both stopped working on..." Read more Poor customer service and lacking honesty in sales by Kissvivi Kissvivi "I purchased $195+ USD of Tee Tops from Kissvivi. First issue was "Buy 2, Get 3rd free." I was refunded some of that money. So I still paid $153+ USD...." Read more Window World - Salesman incompetent and installers just as bad!! Window World "Had Window World of Rockford out to my home to discuss windows. Told the salesman that I extensively researched and knew exactly what I wanted. Handed him the piece of..." Read more